| Journal Papers, Peer Reviewed Conference Papers, Workshop Papers, and
Technical Reports
Kaitovaara, P. (2004) It is not just IT – it is IT service that matters. In
Proceedings of Marketing, Strategy, Economics, Operations and Human Resources:
Insights on Service Activities (La Londe 2004). pp. 377-400. 8th International
Research Seminar in Service Management, IAE Aix-en-Provence,
La Londe les Maures, June, France.
Kaitovaara, P. and Hyötyläinen, M. (2003) A model for packaging IT consulting
services: a case of an IT service provider. In Proceedings of Second Annual
International Outsourcing Conference (Center for Global Outsourcing). eds. Palvia,
S. and Yee, E., Section 4. Ivy League Publishing, August, New York, USA.
Kaitovaara, P. (2003) What is this thing called IT service? In Proceedings
(Article Abstracts) of Information Systems Research Seminar in Scandinavia
(IRIS26). eds. Laukkanen, S. and Sarpola, S., pp. 58-59. August, Helsinki
Business School, Finland.
Kaitovaara, P. and Nurminen, M.I. (2003) IT artefacts in IT services: toward
a taxonomy. In Proceedings of the Action in Language, Organisations and
Information Systems (ALOIS 2003). eds. Goldkuhl, G., Lind, M., and Ågerfalk, P.J.,
pp. 71-84. UniTryck, Research network VITS, March, Linköping, Sweden.
This paper was selected as a target paper for ALOIS 2003.
Kaitovaara, P. and Nurminen M. (2002) Information technology artefacts and
services they provide. TUCS Technical Report, Turku Centre for Computer Science,
No. 474, September, Turku, Finland.
Kaitovaara, P. and Hyötyläinen, M. (2002) Towards packaged IT consulting
services: an illustrative case from IT business. TUCS Technical Report,
Turku Centre for Computer Science, No. 470, August, Turku, Finland.
Kaitovaara, P. and Puhakainen, J. (2002) Digitisation of service packages. In
Proceedings of DSIage2002 – An IFIP TC8/WG 8.3. Open Conference. eds. Adam,
F., Brézillon, P., Humphreys, P., and Pomerol, J.-C., pp. 608-612. Oak Tree Press,
July, Cork, Ireland.
Kaitovaara, P. (2001b) Packaging of IT services: a business-relevant process for IS
development. In Proceedings of the Second Annual Global Information Technology
Management World Conference (GITM 2001). eds. Palvia, P. and Chen, L.,
pp. 215-218. GITMA, June, Dallas, USA.
Kaitovaara, P. (2001a) Increasing business-relevancy to the IT service product by
the support of packaging of IT services. TUCS Technical Report, Turku Centre for
Computer Science, No. 391, January, Turku, Finland.
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